Privacy Policy

This privacy policy sets out how we, Nekem Ltd. T/A InstaPac (“InstaPac”), collect, use and protect any information that you provide when using this website.
InstaPac is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website you can be assured that it will only be used in accordance with this privacy statement.

By visiting this website for the purchase or sampling of products from InstaPac (as applicable) you are consenting to the terms set out in this privacy policy and InstaPac’s Terms and Conditions. If you are under the age of 18 please obtain your parents or guardians consent before providing InstaPac with any personal information.
InstaPac may change this policy from time to time by updating this page. You should check this page to ensure that you are happy with any changes. This policy is effective from 1st September 2020 and shall be interpreted in all respects in accordance with the laws of England and Wales.
InstaPac may change this policy from time to time by updating this page. You should check this page to ensure that you are happy with any changes. This policy is effective from 1st September 2020 and shall be interpreted in all respects in accordance with the laws of England and Wales.


InstaPac may collect personal and non-personally identifiable information about you when you register with InstaPac or place an order for InstaPac products.
Any personal information collected by InstaPac may be stored and processed in the UK, US or any other country in which InstaPac or its service providers maintain facilities.


Any personal and non-personally identifiable information which you provide through this website or which InstaPac collect shall be used for statistical and marketing purposes, processing your order, managing your account, responding to any comments or questions you may have and, if you agree, InstaPac may occasionally contact you by email about forthcoming events, products and promotions.
InstaPac will endeavour to ensure that reasonable steps are taken to create accurate records of any personal information you provide through this website. However, we do not assume responsibility for confirming ongoing accuracy of your personal information.
Should any of your personal details change, or should you no longer wish to receive communications from us, you may update your details or choose to opt out at any time by visiting “
My Account” page.
Alternatively, please contact our customer services team on +44 (0) 1282 504500 (our lines are open from 9.00am to 5.00pm Monday to Thursday and 9.30am to 3pm Friday’s (GMT) or email us at stating your exact name, email address and postal address.
If you advise us that your personal information is no longer accurate we will make corrections as far as is practicable. Please update your records if any of the information you submitted during registration changes.


You have a right to request a copy of the personal information InstaPac holds on you. If you would like a copy of this information please write to us at the address set out below. InstaPac will charge a small administration fee for this service.
Nekem Ltd. T/A InstaPac Progress Works, Elm Street, Burnley BB10 1DA


InstaPac uses other companies to perform functions on their behalf in relation to the purposes included within this policy. Such functions include credit/debit card validation and authorisation, webhosting, data analysis, order fulfilment and mailings.
Any third party used by InstaPac may be provided with access to your personal information, but only where this information is relevant for them to perform their functions. Your information shall not be used for any other purpose.
Some of these companies may be located outside of the European Economic Area (EEA), including the US, where the same levels of protection are not required. InstaPac always stipulates that third parties adhere to the same procedures that we follow with respect to your personal information.


Cookies are small pieces of information that are stored by your internet browser on your computer’s hard drive. InstaPac uses cookies to:
• Place items in your shopping basket;
• Keep track of your current order, should you wish to complete your order at another time;
• Help identify you as you move around InstaPac’s website;
• Provide site usage information which together with purchasing information will help us improve and develop products and services we offer.
These cookies do not store any personal information. You will need to enable cookies in order to use our website; this will allow you to register your details and to make purchases.


InstaPac’s website may contain links to other websites. InstaPac does not accept any responsibility or liability for the privacy practices, data collected or the content of such other websites. This privacy policy only applies to this website so when you link to other websites you should read their privacy policy.


InstaPac takes the privacy of our customers very seriously and we are committed to protecting the security of your data, both on and off line.
For security reasons InstaPac strongly recommends that you do not send credit card numbers by standard email and only use the secure facility provided on our website.
Although InstaPac does its best to protect any personal information which you submit, the internet is not completely secure and as such we cannot guarantee the security of your data submitted to InstaPac through this website, any transmission is at your own risk.


When you shop on InstaPac’s website, we ask you to input personal information such as your name, email address, billing address, delivery address, telephone number, product selections and credit/debit card information.

When you submit your personal information on this website you will be asked to consent to the processing and transfer of your personal information at the checkout stage, as set forth in this policy